Support
We'd rather you spend your time on the children, not wrestling with software. Here's how to reach us.
Email us
The quickest way to get help. Write to support@inhouselabs.co.uk and we'll pick it up.
Response times
We reply to most messages the same working day, and always within one. Urgent issues that stop you working jump the queue.
Guides
Open Help on a pupil record and choose Guided Help to explore its key details, plan, reviews, provision and documents at your own pace.
Available guided help
Understanding a pupil’s record
A seven-step guide to finding your way around a pupil record. Open a pupil from Pupil profiles, then choose Help, Guided Help. You can read the steps as text, pause, or end the guide at any time. The guide does not change the record.
Open pupil profilesWhen you write to us
It helps us help you faster if you include a few things:
- What you were trying to do
- What happened instead
- The page you were on (the web address is perfect)
- A screenshot, if you have one handy
You don't need to get the wording technically right. Tell us in your own words and we'll work it out.
Something not working?
If part of Essential is down or behaving strangely, tell us straight away. We monitor the service, but you might spot something before we do. Let us know what you're seeing and we'll get on it.
Getting your school set up
New to Essential, or rolling it out across a trust? We'll walk you through importing your register, inviting your team, and getting your first plans in. Email us and we'll find a time that suits your term.
Feedback and ideas
A lot of what we build comes from SENCos telling us what would make their week easier. If there's something you wish Essential did, send it to support@inhouselabs.co.uk. We read every message.